Managing business process flows: principles of operations management / Ravi Anupindi ... [et al.]. - 3rd ed. - India: Pearson, c2014. - 344 p. : table, figs., ill.; 25 cm. Includes bibliographical references and index English ISBN: 9789332518346 9780130675460 (paperback) LCCN: 2004060088 Subjects--Topical Terms: Production managementProcess control LC Class. No.: TS155 / .M33217 2006 Dewey Class. No.: 658/ANM