Summers, Donna C. S. <br/><br/>
Quality management:  creating and sustaining organizational effectiveness/ 
Donna C. S. Summers. 
 - Low price ed. 
 - Delhi:  Pearson prentice hall,  c2005. 
 - 421p.:  23 cm. 
<br/><br/> Includes index. 
<br/><br/>
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>8129711273 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness<br/>Total quality management<br/>Quality control
<br/><br/><label>Dewey Class. No.: </label>658.4013/SUQ