Oakland, John S. <br/><br/>
Total quality management :  the route to improving performance / 
John S. Oakland. 
 - 2nd ed. 
 - Boston :  Butterworth-Heinemann,  c1993. 
 - x, 463 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references (p. 448-456). 
<br/><br/>
<br/><br/><br/>english 
<br/><br/><label>ISBN: </label>0750609931 
<br/><br/><label>LCCN: </label>92040747  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.<br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>TS156  / .O24 1995 
<br/><br/><label>Dewey Class. No.: </label>658.562/OAT