Goetsch, David L. <br/><br/>
Introduction to total quality :  quality management for production, processing, and services / 
David L. Goetsch and Stanley B. Davis. 
 - 2nd ed.  Intentional ed.  
 - Upper Saddle River, N.J. :  Prentice Hall,  c1997. 
 - xii, 660 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>
<br/><br/><br/>English. 
<br/><br/><label>ISBN: </label>0132325217 
<br/><br/><label>LCCN: </label>96014795  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .G64 1997 
<br/><br/><label>Dewey Class. No.: </label>658.4013/GOI