Goetsch, David L. <br/><br/>
Quality management :  introduction to total quality management for production, processing, and services / 
David L. Goetsch and Stanley B. Davis. 
 - 3rd ed. 
 - Upper Saddle River, NJ :  Prentice Hall,  c2000. 
 - xvii, 778 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/>
<br/><br/><br/>english 
<br/><br/><label>ISBN: </label>0130116386  
<br/><br/><label>LCCN: </label>98051539  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .G64 2000 
<br/><br/><label>Dewey Class. No.: </label>658.4013/GOQ