Besterfield, Dale H. <br/><br/>
Total quality management / 
Dale H. Besterfield ... [et al.]. 
 - 2nd ed.  Low price ed. 
 - Delhi. :  Pearson,  c1999. 
 - x,533 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>
<br/><br/><br/>Management 
<br/><br/><label>ISBN: </label>8178082705 
<br/><br/><label>LCCN: </label>2002074916 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .T6792 2003 
<br/><br/><label>Dewey Class. No.: </label>658.4013/BET