Bank, John. <br/><br/>
The Essence of total quality management / 
Bank, John. 
 - New Delhi.:  Prenticce-Hill of India,  c2002. 
 - xviii,203 p.:  23 cm. 
<br/><br/> Includes index. 
<br/><br/>
<br/><br/><br/>English. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.
<br/><br/><label>Dewey Class. No.: </label>658.562/BAE