Oakland, John S.
Total quality management : the route to improving performance / John S. Oakland. - 2nd ed. - Boston : Butterworth-Heinemann, c1993. - x, 463 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references (p. 448-456).
english
0750609931
92040747
Quality control.
Total quality management.
TS156 / .O24 1995
658.562/OAT
Total quality management : the route to improving performance / John S. Oakland. - 2nd ed. - Boston : Butterworth-Heinemann, c1993. - x, 463 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references (p. 448-456).
english
0750609931
92040747
Quality control.
Total quality management.
TS156 / .O24 1995
658.562/OAT